Returns
AmeriCabinets.com is the best place to buy products online. We stand behind our products and guarantee your satisfaction with every order.
AmeriCabinets.com promises to deliver high-quality products, in excellent condition, to your door. If, for any reason you’re not completely satisfied with your purchase, please contact our customer service team.
General Returns
We can process general returns and refunds only for items purchased from AmeriCabinets.com or one of its affiliates.
To set up a general return after it was shipped to your dooronly, and within 7 days from the day you receive your product. To receive a refund and no restocking fee please make sure of the following:
- All returned merchandise must be in resalable condition
- The product must be free from scratches and/or defects
- All merchandise cannot have been installed
- You must have the original in good condition packaging for the item
- There cannot be any writing or labels on the packaging for the item
- Packages must be sent back by customer via a traceable source. Ex: FedEx or UPS, (Please do not use USPS.)
- All items must be returned with their assigned return authorization (RGA) number.
- Items returned without an RGA number may delay credit.
- Restocking Fee - 30% on returnes, 25% on exchangr
- Days to return: up to 30 days
- Days to receive credit 7 - 10 days
- Additional info: 20% handling fee on items returned without an RGA number
- 20% on refused delivery + return shipping cost
- Customer Service: 8:30am-5pm M-F EST Closed Sat-Sun
You can also cancel items that have not been shipped yet. To cancel an order that has not yet shipped, please call our customer service department immediately. Once an item or an order has been shipped it cannot be canceled, and you will have to process a general return.
Defective Returns
We can process defective returns and refunds only for items purchased from AmeriCabinets.com or one of its affiliates. To set up a defective return please contact our support team: 1.954.822.6157 . All defective returns must be set up within 7 days from the day you receive your product. There are no restocking fees on defective returns.
NOTE: We are not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. In addition we are not responsible for lost shipments. You must contact us to file a lost shipment freight claim with the respective shipper.
What to Expect
After setting up your return your return request is processed with our warehouse. Usually in 3-5 days an RGA number will be issued to you via email along with an address to ship the product(s) back too, defective returns will include a link to a prepaid FedEx label with the correct shipping address back to us. This email will also include all the instructions on how to package your return properly. Please make sure your RGA number is clearly written on the outside of your package, not the product box. When the return is received at our warehouse it is opened up and inspected to make sure the proper products were received as well as everything is in resalable condition with no marks on the box so the product can be put back into inventory.
(Helpful Hint* - to help expedite the credit to your account, please send return tracking information to our customer service department).
The warehouse then fills out the necessary paperwork and issues credit via the method you paid on the order. Due to the inspection process and shipping times please allow 7-10 business days for your credit to be applied. If you paid by check please allow an additional 14 days for delivery of check via USPS.
Exceptions
Some items AmeriCabinets.com sells are not available in our web catalog but can be purchased over the phone. If you purchase a special order item by contacting or calling our toll-free number it may not be returnable or may be subject to a restocking fee. When you call, a sales associate will notify you of any applicable return charges. If defective, you may only exchange these items for the same product. Please call our customer service number if you are uncertain about any part of this return policy or if you have unanswered questions.
Cancellations
To request cancellation please contact our customer service staff as soon as possible. As long as the order has not been assigned to a warehouse for shipping, it can be cancelled. Once we receive your request for cancellation it is passed on to our Distribution Center who then notifies us if the order has been cancelled.
After confirmation of cancellation from our Distribution Center, your order will be cancelled and an email confirmation will be sent to you. A credit will be posted to your account within three business days.
If we are unable to cancel your order, a Customer Service Representative will contact you. Please see our return policy if you would like to return your merchandise.
Refunds
We will notify you via e-mail of your refund once we have received and processed the returned item. Please note: we will refund shipping costs only if the return is a result of our error.
We will do our best to process the return quickly. Please allow 7-10 business days for processing. Refunds will be credited to the original purchasing credit card account number only.
(Helpful Hint* - to help expedite the credit to your account, please send return tracking information to our customer service department).
If you paid by check please allow an additional 14 days for delivery of check via USPS. . | 
